Pengaruh Organizational Citizenship Behavior, Employee Engagement Dan Job Satisfaction Terhadap Job Performance Di Koa D’surfer HotelCanggu-Bali

Abstract

Efforts to improve OCB, employee engagement, job satisfaction and job performance are things that companies must attention. The present study endeavors to ascertain the following: 1) the effect of organizational citizenship behavior on job performance at Koa D'Surfer Hotel; 2) the effect of employee engagement on job performance at Koa D'Surfer Hotel; 3) the effect of job satisfaction on job performance at Koa D' Surfer Hotel; 4) the identification of independent variables that exert the most significant influence on job performance at Koa D'Surfer Hotel; and 5) the extent to which organizational citizenship behavior, employee engagement, and job satisfaction to job performance at Koa D’Surfer Hotel. The method of research used is a quantitative method with a sample 52 employees. The sampling technique is a saturated sample. The analysis techniques used are research instrument tests, classical assumption tests, multiple linear regression analysis, t-test, beta coefficient and determination analysis. The results this research show that the regression model Y = 4.962 + 0.234X₁ + 0.269X₂ + 0.141X₃. The research findings indicate that: 1) job performance is direct  and real impacted by OCB; 2) job performance is direct and real impacted by employee engagement; 3) job satisfaction is direct and real impacted by job performance; and 4) the organizational citizenship behavior variable has a significant impact on job performance. This is demonstrated by the standardized coefficients beta value of the organizational citizenship behavior variable, which is 0.452; employee engagement is 0.418; and job satisfaction is 0.202. 5) Of the variables that influence work performance, 71,3% are related to OCB, employee engagement, and job satisfaction and 28,7% are influenced by variables not included in this research.